Refund policy
🛍️ Return & Refund Policy (UK Shipping Only)
📦 Returns
We want you to love your order. If something isn’t quite right, you can return it within 14 days of receiving your item.
To be eligible for a return:
-
Items must be unused, unworn, and in their original condition
-
Tags and packaging must still be attached
-
Sale items may be excluded unless faulty
To start a return, please contact us at 2merch.co.uk@gmail.com with your order number and the item you’d like to return.
💸 Refunds
Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method. Please allow 5–10 working days for the refund to appear, depending on your bank.
🚚 Return Shipping
-
Customers are responsible for return postage costs unless the item is faulty or we made a mistake.